Terms & conditions
Payment Policy:
- Early check-in and late check-out are chargeable as per the Resort policy. It is mandatory for guests to present valid photo identification at the time of check-in. Such documents can be an Indian Aadhaar Card, Indian Driver’s License, Indian Voter ID card or Indian or International passport. PAN cards are not accepted. Hotel reserves the right to refuse check-in in the absence of a valid identification document.
- Payment can be made using the Cash,QR Code, deposit in the bank account before the due date.
- Applicable Taxes – Taxes are as applicable at the time of reservation.
- An extension of stay at the Resort is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the Resort/ hotel is not liable to offer a room at the original rates but at current rates on offer.
- Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Hotel shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.
- 100% refund if cancellation made 45 days prior to Check-in date.
- 50% refund for cancellations made 30 days before check-in date.
- 100% retention charges apply for cancellations made less than 30 days before arrival.
- A fee of 20% of the booking charges will be applicable for change of arrival date made less than 30 days before arrival.
- Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days.
- Children up-to 5 Years of age can stay free (cribs subject to availability). Additional charges may be applicable for children between 5 and 12 years. 13 years will be charged as per extra adult rate.
- Check-in time is 2pm and check-out time is 11:00 am
- Early check-in and late check-out can be considered subject to availability. Charges apply.
- Amendment of bookings is allowed until only 48 hours prior to arrival. Please contact The Gypsy Soul Resort call us on +91- 6397747367 any assistance.
- In keeping with our heightened security procedures, we request you to provide your photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card, Pan Card. Foreign Nationals are required to present their passport and valid visa.
Liability :
- Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
- Damage to hotel property
- We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. In severe cases the guest will be liable for any loss of revenue that the hotel suffers while the room is being repaired.
- Inappropriate behavior :
- It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behavior. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behavior is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.